Delete your HaulEx account

HaulEx is operated by Rithum Systems Ghana Ltd. You can request deletion of your HaulEx account and associated personal data at any time.

How to request deletion

You can request deletion in either of two ways.

1. In the app (fastest): sign in, open your Profile page, choose Delete my account under Submit a Data Request, add a short note describing your request, and submit. Your request and its status then appear under My previous requests on the same page.
2. By email: if you cannot sign in, write to privacy@rithumsystems.com from the email address registered to your HaulEx account, using the subject line "Account deletion request".

We may ask you to confirm your identity before processing the request.

What happens next

We will confirm receipt and complete the deletion within 30 days of verifying your request.

What is deleted

• Your account and login credentials
• Profile details (name, phone number, saved addresses)
• Uploaded documents (for example ID and vehicle documents)
• Location history and app activity

What we may retain

We retain records we are legally required to keep — including completed transaction, payment, and waybill records — for the retention periods required under Ghanaian law (tax and commercial record-keeping). Retained records are kept secure and are not used for any other purpose.

Partial deletion

If you want specific data corrected or deleted without closing your account, use Request my data or Correct my data on your Profile page, or email privacy@rithumsystems.com describing the data concerned. See our Privacy Policy at /privacy for your rights under the Data Protection Act, 2012 (Act 843).